House Call Vet RVA – FAQ

House Call appointments provide a low stress environment for both you and your pet. The trip to and from the vet clinic can be particularly distressing for sick and older pets. Limiting travel related stresses, such as confinement, motion sickness & sudden changes in the environment, can improve your pet’s overall wellbeing and health. For clients, having your pet’s veterinarian come to the house can help with busy schedules and improves pet-parent relationships by limiting un-necessary stressors involved with transporting your pet to-and-from the vet. Furthermore, it enables the veterinarian to better assess the patient’s environment and betters their overall understanding of each individual pet’s needs. Having a veterinarian come to you also decreases travel, waiting time and risk for disease transmission.

Service areas include Richmond & parts of Midlothian, Henrico, Hanover, Chesterfield, and Goochland.  Please contact us if you would like an estimate for the House Call/Travel Fee. Please make sure to include your home address.

Yes, the house call fee (travel fee) starts at $150 for homes in and around Richmond.

We will bring all equipment and supplies directly to you. Your pet’s exam takes place all within the comfort of their own homes. Our goal is to provide consistent, convenient and comprehensive care in a safe, low-stress environment.

Mobile vet service costs more because it takes a lot more time. Consider a doctor has a vehicle, drive time back-and-forth, fuel, traffic, extended availability, short notice, long hours, 7-days a week, and large service areas. A vet clinic does not provide this level of service.

New Client/Patient appointments require a $150 online deposit fee. While we happily accept new patients to the House Call Vet RVA family, there are some situations when we are unable to accommodate a request for an appointment. In these rare instances, your deposit fee will be refunded in full.

If your pet is experiencing an emergency or needs to be seen right away, please contact a 24/7 veterinary emergency center immediately.

We offer non-emergent sick pet exams, based on availability & our capability to provide the best care and recommendations for your pet. 

Your pet’s examination will include a total physical exam, with a thorough investigation of your pet’s head, body and tail, and all his assorted cavities. The duration of each appointment varies depending on the appointment type, diagnostics indicated and your pet’s specific needs. Dr. Hemsley thoroughly evaluates each of her patients. If your pet requires additional testing and/or treatments outside the abilities of a House Call practice, Dr. Hemsley will provide information on local veterinary facilities that are equipped to handle ongoing care. Additionally, your pet’s records will be promptly provided for you as well as emailed to the referral veterinary hospital.

We offer a variety of services including Hospice & Palliative Care, Quality of Life assessments, Telehealth Consults and In-home Euthanasia Services.

Payment is accepted via cash, check and all major credit cards with easy Online Bill Pay

Payment plans for euthanasia services are accepted through Care Credit.

Payment is due at the time of services.

If you pet has Pet Insurance, we will work with your insurance provider to ensure they have information needed for your claim.

  • Yes! Please have your pet’s insurance form and information readily available and we are happy to help complete the form at your pet’s visit.
  • Interested in learning more about pet insurance? Click HERE to learn more!

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