Click here to read our COVID-19 protocol.
Throughout this global pandemic, House Call Vet RVA has continued to provide an essential service for pets & pet parents requesting in-home veterinary care. In order to continue to do so, we have adopted the following policies and protocols.

  • As of 11/19/2020, ALL communication must be done through our WEBSITE. Please visit our commonly used forms page to fill out and submit the appropriate form.
  • If you are unsure of which form to choose, please visit our contact page to submit your request or question.
  • Appointment requests, questions, and all other communications will not be answered through email or phone calls.
  • However, requests submitted through the website will be answered in a timely manner. This is a CRITICAL and necessary change in order for us to continue to provide in-home veterinary care.

We understand this is a difficult time for everyone and appreciate your understanding,

Kaitlyn Hemsley, DVM
House Call Vet RVA, PLLC

House Call Vet RVA is an ambulatory facility and does not provide emergency veterinary care, nor is veterinary care offered outside of a scheduled appointment time.

Preparing for Your Pet's Appointment

Let’s work together to make the most out of your pet’s visit with us.

APPOINTMENT

Pre-Visit Questionnaire

Importance of Preventative Health Care

Tips for Preparing for Your Pet’s Appointment

How to Prepare for Your Cat's Home Visit

The initial contact between a cat and a new person is very critical.

  • To make this a positive bond, we ask that you have your pet in a quiet, familiar space, such as a small bathroom ~30-60 minutes prior to our visit.
    • This makes them feel secure, and we can establish trust in this space before starting our exam.
    • By keeping your cat in a small room, we are able to conduct the examination while minimizing the stress on you and your cat.
  • Hungry is good. If medically appropriate, reduce the amount of food your pet eats before a veterinary visit.
  • Relaxation rules. Pheromone and aromatherapy diffusers emit calming substances into the air, and pet-friendly music works its calming effect on the central nervous system. (You might benefit, too).
    • Examples include Feliway Spray and Diffusers.
      • Apply the spray to a towel or bedding ~15 minutes prior to your pet’s appointment time.
  • If you have more than one pet, regardless of if they are being seen, we ask that you keep all pets separated before and throughout the visit.
How to Prepare for Your Dog's Home Visit
  • If you have more than one pet, regardless of if they are being seen, we ask that you keep all pets separated before and throughout the visit.
  • Eye contact is for you, not your pet. For some pet’s we will initially avoid eye contact with your pet and focus on you instead. This helps your pet feel less stressed because he’s not the center of attention and gives him time to check out his environment and become accustomed to the team member’s presence.
  • Hungry is good. If medically appropriate, reduce the amount of food your pet eats before a veterinary visit.
  • Have your pet’s Favorite toys readily available. Toys can help distract & relax your pet if they start to get nervous. Play also builds a positive bond between your pet and our staff.
  • Please leash your dog before and throughout the visit. You can allow the leash to drag behind your pet, as in most cases, it only serves to help direct them if they get distracted.
Stool Samples!? Yes, please....
  • Please save a fecal sample for all dog wellness & indoor/outdoor cat wellness visits.
    • The CDC recommends biannual fecal screening to evaluate for intestinal parasites, which can be harmful to your pet and family.
  • If your pet is being seen for any changes in digestive system status – diarrhea, decreased appetite, vomiting – please save a fresh fecal sample
  • We also recommend saving a sample for any new four-legged member of your household.
What other samples may the doctor need to evaluate my pet's health?

Urine sample may be collected:

  • For pets that are experiencing changes in bathroom habits, increased drinking, or changes in litter box usage.
  • As part of their annual wellness screening
    • Therefore, we recommend keeping your dog indoors & preventing your cat from accessing their litter box for ~4 hours prior to their exam.

Blood work may be indicated as part of your pet’s preventative care plan, for sick pet visits, or if your pet is on long-term medication(s).

  • If your pet is on long-term medication(s), the timing of sample collection is important. Please contact us to ensure your appointment time is appropriate.
Prescription Refill Requests

Let us know if your pet’s prescription is due to be refilled!

Write Down Any Questions You Have

Having a written list of questions can help make sure we have met your needs.