Click here to read our COVID-19 protocol.
Throughout this global pandemic, House Call Vet RVA has continued to provide an essential service for pets & pet parents requesting in-home veterinary care. In order to continue to do so, we have adopted the following policies and protocols.

  • As of 11/19/2020, ALL communication must be done through our WEBSITE. Please visit our commonly used forms page to fill out and submit the appropriate form.
  • If you are unsure of which form to choose, please visit our contact page to submit your request or question.
  • Appointment requests, questions, and all other communications will not be answered through email or phone calls.
  • However, requests submitted through the website will be answered in a timely manner. This is a CRITICAL and necessary change in order for us to continue to provide in-home veterinary care.

We understand this is a difficult time for everyone and appreciate your understanding,

Kaitlyn Hemsley, DVM
House Call Vet RVA, PLLC

House Call Vet RVA is an ambulatory facility and does not provide emergency veterinary care, nor is veterinary care offered outside of a scheduled appointment time.

FAQs

There is no question too big or too small for us.

APPOINTMENT

Everything You Need to Know About In-Home Vet Care

At House Call Vet RVA, we get a ton of interesting questions from pet parents. Below are some common FAQs that might help answer any questions or concerns. Please feel free to call us at 804-382-3684 for any other concerns you might have about your pet.

Why house calls?

House Call appointments provide a low-stress environment for both you and your pet. The trip to and from the vet clinic can be particularly distressing for sick and older pets. Limiting travel-related stresses, such as confinement, motion sickness & sudden changes in the environment, can improve your pet’s overall wellbeing and health. For clients, having your pet’s veterinarian come to the house can help with busy schedules and improves pet-parent relationships by limiting unnecessary stressors involved with transporting your pet to-and-from the vet. Furthermore, it enables the veterinarian to assess the patient’s environment better and betters their overall understanding of each pet’s needs. Having a veterinarian come to you also decreases travel, waiting time, and risk for disease transmission.

What is your service area?

Service areas include Richmond & parts of Midlothian, Henrico, Hanover, Chesterfield, and Goochland. Please contact us if you would like an estimate for the House Call/Travel Fee. Please make sure to include your home address.

Is there a fee for the veterinarian to come to my house?

Yes, the house call fee (travel fee) starts at $150 for homes in and around Richmond.

We will bring all equipment and supplies directly to you. Your pet’s exam takes place all within the comfort of their own homes. Our goal is to provide consistent, convenient, and comprehensive care in a safe, low-stress environment.

Mobile vet service costs more because it takes a lot more time. Consider a doctor has a vehicle, drive time back and forth, fuel, traffic, extended availability, short notice, long hours, 7-days a week, and large service areas. A vet clinic does not provide this level of service.

New Client/Patient appointments require a $150 online deposit fee. While we happily accept new patients to the House Call Vet RVA family, there are some situations when we are unable to accommodate a request for an appointment. In these rare instances, your deposit fee will be refunded in full.

What if my pet is experiencing an emergency?

If your pet is experiencing an emergency or needs to be seen right away, please contact a 24/7 veterinary emergency center immediately.

We offer non-emergent sick pet exams based on availability/capability to provide the best care and recommendations for your pet. 

What should I expect?

Your pet’s examination will include a comprehensive physical exam, with a thorough investigation of your pet’s head, body and tail, and all their assorted cavities. Each appointment’s duration varies depending on the appointment type, diagnostics indicated, and your pet’s specific needs. Dr. Hemsley thoroughly evaluates each of her patients. If your pet requires additional testing and/or treatments outside the abilities of a House Call practice, Dr. Hemsley will provide information on local veterinary facilities that are equipped to handle ongoing care. Additionally, your pet’s records will be promptly provided for you, as well as emailed to the referral veterinary hospital.

What types of end-of-life care do you offer?

We offer a variety of services, including Hospice & Palliative Care, Quality of Life assessments, Telehealth Consults, and In-home Euthanasia Services.

Do you offer payment plans?

Payment is accepted via cash, check, and all major credit cards with easy Online Bill Pay.

Payment plans for euthanasia services are accepted through CareCredit.

Payment is due at the time of services.

If your pet has pet Insurance, we will work with your insurance provider to ensure they have the information needed for your claim.

Do you accept pet insurance?

Yes, we do accept pet insurance! Please have your pet’s insurance form, and information readily available and we are happy to help complete the form at your pet’s visit.

Are you interested in learning more about pet insurance? Click here to learn more!

How do I prepare for my pet's appointment?

Click here for tips and recommendations – we are always adding more!